During my previous role at a busy café, a customer became upset because their order was delayed. I remained calm and empathetic, explaining the situation and offering a complimentary dessert to apologize. I listened to their concerns, ensured their order was prioritized, and followed up to confirm their satisfaction. This approach helped de-escalate the situation and maintain a positive customer experience.

I prioritize tasks based on urgency and impact on customer satisfaction. I start by ensuring all guests are greeted and seated promptly, followed by taking orders accurately and efficiently. I then focus on maintaining a clean dining area and promptly addressing any customer requests or issues. By keeping a clear mental checklist and communicating with my team, I ensure that all tasks are managed smoothly, even during peak hours.

I adhere to strict cleaning protocols, regularly sanitizing tables, chairs, and serving areas. I ensure that all utensils and dishes are thoroughly cleaned and sanitized before use. I also monitor the kitchen staff to ensure they follow proper food handling and hygiene practices. By maintaining these standards, I contribute to a safe and hygienic dining environment for customers and staff alike.

I view feedback and criticism as valuable opportunities for growth. When receiving feedback, I listen attentively, ask clarifying questions if needed, and express gratitude for the input. I then reflect on the feedback, identify areas for improvement, and develop a plan to address them. By actively seeking to learn and improve, I enhance my performance and ensure better service for our customers.

During special events or high-traffic periods, I would first familiarize myself with the event details and any special requirements. I would coordinate with the team to ensure efficient seating arrangements and timely service. I would also be proactive in anticipating customer needs, such as refilling water glasses or clearing plates promptly. By maintaining a high level of energy and focus, I would contribute to a smooth and enjoyable experience for all guests.