I have extensive experience with scheduling software, including Epic and Cerner, which are commonly used in healthcare settings. I am proficient in managing patient appointments, coordinating with diagnostic imaging departments, and ensuring accurate data entry. My ability to navigate these systems efficiently allows me to minimize scheduling conflicts and optimize workflow. Additionally, I stay updated on software updates and best practices to maintain accuracy and efficiency in scheduling tasks.

When faced with scheduling conflicts or last-minute changes, I prioritize clear communication and quick problem-solving. I first assess the urgency of the situation and then work closely with patients, healthcare providers, and imaging staff to find a suitable alternative. I remain calm under pressure and ensure that all parties are informed of the changes. My goal is to minimize disruptions while maintaining a high level of patient care and satisfaction.

To ensure accuracy, I double-check all appointment details, including patient information, imaging type, and time slots, before finalizing schedules. I also verify insurance coverage and any pre-appointment requirements to avoid delays. I maintain open communication with patients and staff to confirm details and address any questions. Additionally, I use scheduling software to track appointments and send reminders, reducing the likelihood of errors or missed appointments.

Managing a high volume of scheduling requests requires strong organizational skills and prioritization. I use scheduling software to streamline the process and categorize requests based on urgency and imaging type. I also maintain a detailed calendar to avoid overbooking and ensure efficient use of resources. By staying focused and methodical, I can handle multiple requests while maintaining accuracy and meeting deadlines.

When dealing with difficult or upset patients, I remain empathetic and patient-focused. I listen carefully to their concerns, acknowledge their frustrations, and work to find a solution that meets their needs. I maintain a calm and professional demeanor, even in challenging situations, and ensure that the patient feels heard and valued. My goal is to turn a negative experience into a positive one by providing excellent customer service and resolving issues promptly.