In my previous role, I encountered a patient who was extremely anxious about their dental procedure. I took the time to listen to their concerns, explained the process in detail, and assured them that their comfort was our priority. I also coordinated with the dentist to ensure they felt at ease throughout the appointment. By maintaining a calm and empathetic demeanor, I was able to help the patient feel more comfortable and complete their treatment successfully.

I prioritize tasks by assessing their urgency and importance. For example, I ensure that patient appointments are scheduled efficiently and that any immediate concerns are addressed first. I also use a digital calendar to keep track of deadlines and follow-ups. By organizing my tasks in this way, I can maintain a smooth workflow and ensure that all patients receive timely and efficient service.

Effective communication involves active listening, clear explanations, and empathy. When speaking with patients, I ensure they understand their treatment options and any necessary procedures. With dental staff, I maintain open lines of communication to coordinate effectively. I also use written communication, such as emails and notes, to keep everyone informed and on the same page.

I handle insurance claims by thoroughly reviewing patient insurance information and verifying coverage details. I ensure that all necessary documentation is complete and accurate before submitting claims. If there are any issues, I promptly follow up with the insurance company to resolve them. By staying organized and meticulous, I can minimize errors and ensure timely reimbursement.

I contribute to a positive patient experience by being attentive to their needs, providing clear and friendly communication, and ensuring their comfort throughout their visit. I also follow up with patients after their appointments to address any concerns and ensure they are satisfied with their care. By fostering a welcoming and supportive environment, I help create a positive experience for every patient.