I have extensive experience with dental billing software, including Dentrix, Eaglesoft, and Open Dental. I am proficient in managing patient accounts, processing claims, and ensuring accurate billing. My familiarity with these systems allows me to efficiently handle insurance claims, track payments, and resolve discrepancies. I also stay updated on software updates and new features to optimize billing processes.

Accuracy in processing dental insurance claims is critical. I meticulously verify patient information, insurance details, and treatment codes before submitting claims. I cross-check data with the patient’s chart and insurance policy to avoid errors. Additionally, I stay informed about coding updates and payer-specific requirements to ensure compliance and reduce claim denials.

When a claim is denied or rejected, I first review the denial reason provided by the insurance company. I then verify the accuracy of the submitted information and correct any errors. If necessary, I gather additional documentation or appeal the decision. My goal is to resolve issues promptly to ensure timely reimbursement and minimize financial impact on the practice.

I handle patient billing inquiries with professionalism and empathy. I listen carefully to their concerns, review their account, and provide clear explanations of charges or insurance adjustments. If there are discrepancies, I investigate and resolve them promptly. My goal is to ensure patients feel informed and confident about their billing, fostering trust and satisfaction with the practice.

I stay updated on dental billing regulations and coding changes by attending webinars, reading industry publications, and participating in professional forums. I also subscribe to updates from organizations like the ADA and AAPC. This proactive approach ensures I remain compliant with current standards and can effectively navigate changes in billing practices and insurance requirements.