I have extensive experience with various dental practice management software, including Dentrix, Eaglesoft, and Open Dental. I am proficient in scheduling appointments, managing patient records, and handling insurance claims. My experience has allowed me to streamline office processes, reduce errors, and improve overall efficiency.

I manage stress by maintaining a well-organized workflow and prioritizing tasks. I also ensure open communication with the team to address any issues promptly. Additionally, I practice mindfulness techniques to stay calm and focused, which helps me maintain a positive attitude and provide excellent patient care.

I ensure accurate patient billing by double-checking all insurance claims and patient statements before submission. I also stay updated on insurance regulations and coding changes. Regular training sessions for the team on billing procedures and software updates help minimize errors and improve accuracy.

I motivate the team by setting clear goals and recognizing individual and team achievements. I encourage open communication and provide constructive feedback. Regular team meetings and training sessions help keep everyone informed and engaged. I also foster a positive work environment where team members feel valued and supported.

In a previous role, there was a conflict between two team members regarding scheduling. I mediated the situation by listening to both sides, identifying the root cause, and finding a compromise that satisfied both parties. I also implemented a new scheduling system to prevent future conflicts, which improved team morale and workflow.