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Practice Interviews forCustomer Service Representative, Medicare Pharmacy

Can you describe a time when you went above and beyond for a customer?

How do you handle a situation where a customer is upset or angry?

What strategies do you use to manage stress and maintain a positive attitude in a high-pressure environment?

How do you ensure you are providing accurate and timely information to customers?

Can you give an example of how you have handled a difficult coworker or team conflict?

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About Molina HealthcareMolina Healthcare is a managed care company headquartered in Long Beach, California, United States.