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Practice Interviews forCustomer Service Associate

Can you describe a time when you went above and beyond for a customer?

How do you handle a situation where a customer is upset or angry?

What strategies do you use to manage stress in a high-pressure customer service environment?

How do you stay updated with the latest customer service trends and tools?

Can you give an example of how you've resolved a complex customer issue?

Walgreens
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About WalgreensResponsibilities may include: receiving, scanning, picking, packing, auditing and shipping merchandise to the customer. Tracks all inbound and outbound items through radio frequency (RF) scanning to ensure accountability in inventory. Verifies orders and ensures entry into the inventory management system. Operates a clean and safe work environment, ensuring that all areas of the warehouse are well maintained, kept orderly and free of debris. Maintains quality standards set forth by warehouse management.