In my previous role, a customer was dissatisfied with their meal. I calmly listened to their concerns, acknowledged their feelings, and offered to remake the dish or provide a complimentary dessert. I made sure to explain the situation to the kitchen staff to prevent similar issues in the future. This approach not only resolved the customer's issue but also improved their overall experience, leading to a positive outcome.

During a busy shift, I prioritize tasks based on urgency and impact on the overall service. I start by ensuring that all orders are prepared in the correct sequence, focusing on time-sensitive items like appetizers and entrees. I also keep an eye on the inventory to avoid running out of key ingredients. By maintaining clear communication with the team and staying organized, I ensure that we deliver high-quality dishes efficiently.

I strictly adhere to food safety protocols, including regular handwashing, proper food storage, and maintaining clean workstations. I ensure that all ingredients are stored at the correct temperatures and that cross-contamination is prevented by using separate cutting boards and utensils for different types of food. I also keep the kitchen clean and organized, which helps in maintaining a safe and hygienic environment.

I handle stress by staying focused and maintaining a positive attitude. I break down tasks into manageable steps and prioritize them based on urgency. I also communicate effectively with my team to ensure that everyone is on the same page. Taking deep breaths and staying calm helps me manage pressure effectively, allowing me to perform well even during peak hours.

In my previous role, I worked closely with a diverse team of chefs and kitchen staff. I ensured that we communicated effectively, especially during busy shifts, to avoid confusion and errors. I also took the initiative to help colleagues when needed, whether it was assisting with food preparation or cleaning tasks. This collaborative approach not only improved our efficiency but also fostered a positive team environment.