In a previous role, I encountered a customer who was dissatisfied with the service. I remained calm and listened to their concerns, assuring them that I would address the issue promptly. I offered a solution that met their needs, such as a refund or an exchange, which they accepted. This approach helped maintain a positive customer experience and demonstrated our commitment to customer satisfaction.

During busy shifts, I prioritize tasks based on urgency and impact. I start by addressing immediate customer needs, such as taking orders and providing prompt service. Then, I focus on maintaining cleanliness and restocking items to ensure a smooth operation. Using a checklist helps me stay organized and ensures that all tasks are completed efficiently.

To ensure order accuracy, I repeat the customer's order back to them to confirm details. I also use clear communication and ask clarifying questions if anything is unclear. Additionally, I double-check orders against the receipt before handing them to the kitchen staff. These practices help minimize errors and ensure customer satisfaction.

I handle cash transactions carefully by counting money in front of the customer and providing accurate change. I use a cash register to log all transactions and reconcile the till at the end of each shift to ensure accuracy. I also follow company policies regarding cash handling and reporting any discrepancies immediately.

In a fast-paced environment, teamwork is crucial. I communicate effectively with colleagues, sharing tasks and supporting each other during busy periods. I also take initiative to help out wherever needed, whether it's assisting with orders or cleaning tasks. By fostering a collaborative atmosphere, we can provide excellent service and maintain efficiency.