In my previous role, I encountered a client who was resistant to therapy due to past negative experiences. I handled this by first establishing a rapport through active listening and empathy. I then gradually introduced therapeutic techniques, ensuring they were tailored to the client's comfort level. This approach helped the client open up and engage in therapy, leading to significant progress in their mental health.

I prioritize tasks based on the urgency and severity of each client's needs. Using a digital task management system, I categorize tasks into high, medium, and low priority. This ensures that critical issues are addressed promptly while still managing other clients effectively. Regular check-ins and progress updates also help in adjusting priorities as needed.

Maintaining confidentiality is paramount. I ensure all client interactions are conducted in private spaces and that sensitive information is stored securely. I regularly review ethical guidelines and participate in continuing education to stay updated on best practices. Additionally, I use encrypted communication tools and have a clear protocol for handling any breaches.

I view feedback as an opportunity for growth. When receiving feedback, I listen attentively, ask clarifying questions, and express gratitude for the input. I then reflect on the feedback, identify areas for improvement, and develop a plan to implement changes. This approach helps me continuously improve my skills and better serve my clients.

I have extensive experience in crisis intervention, having completed specialized training. I use techniques such as active listening, de-escalation, and safety planning to manage acute crises. I also collaborate with emergency services when necessary. My approach focuses on stabilizing the situation and providing immediate support to prevent further harm.