Building trust with inmates involves consistent, respectful communication and demonstrating genuine concern for their well-being. I prioritize active listening to understand their perspectives and needs, which helps in establishing a foundation of trust. Additionally, maintaining confidentiality and being transparent about the goals and expectations of our interactions fosters a safe environment where inmates feel heard and understood.

When facing resistance, I first seek to understand the underlying reasons for the inmate's reluctance. This involves open dialogue and empathy to address any fears or misconceptions they might have about counseling. I also emphasize the benefits of counseling in terms of personal growth and coping strategies. If necessary, I collaborate with other staff to create a supportive environment that encourages participation.

In a previous role, I encountered an inmate with severe anger issues who was resistant to traditional counseling methods. I tailored my approach by incorporating cognitive-behavioral techniques to help him identify and manage his triggers. Over time, through consistent sessions and a supportive approach, he began to see the value in counseling and made significant progress in controlling his outbursts.

Managing confidentiality in a correctional setting is crucial. I adhere strictly to legal and institutional guidelines regarding the sharing of information. I educate inmates about the limits of confidentiality and the circumstances under which information might be disclosed. This transparency helps build trust while ensuring compliance with necessary reporting requirements.

Balancing security and therapeutic goals involves a collaborative approach with security staff to ensure that all activities are conducted within the facility's safety protocols. I prioritize interventions that not only address inmates' psychological needs but also contribute to a safer environment. This includes promoting positive behavior and conflict resolution skills that reduce the likelihood of security incidents.