In my previous role at a healthcare facility, I was responsible for managing patient accounts, including billing and collections. I worked closely with patients to explain their financial responsibilities, set up payment plans, and ensure timely payments. My experience also includes resolving billing disputes and coordinating with insurance companies to verify coverage and process claims efficiently. This hands-on experience has equipped me with the skills to handle patient liability effectively.

I approach difficult conversations with empathy and clarity, ensuring patients understand their financial obligations without feeling overwhelmed. I listen actively to their concerns, provide clear explanations of their bills, and explore all possible payment options or assistance programs. My goal is to maintain a positive relationship with the patient while ensuring the healthcare provider receives due payment.

Once, I noticed a discrepancy in a patient's bill where services were duplicated. I immediately investigated the issue, reviewed the patient's records, and confirmed the error. I then corrected the billing statement, informed the patient of the mistake, and processed a refund for the overcharged amount. This experience highlighted the importance of attention to detail in billing processes.

To ensure accuracy and timeliness in billing, I meticulously review all patient accounts and verify charges against services rendered. I stay updated on billing codes and insurance policies to prevent errors. Additionally, I prioritize tasks based on deadlines and use billing software efficiently to streamline processes, reducing the likelihood of delays or mistakes.

I stay informed by subscribing to industry newsletters, attending webinars, and participating in professional development courses focused on healthcare billing and compliance. I also network with peers in the field to share knowledge and best practices. This proactive approach ensures I remain compliant with current regulations and can adapt to changes swiftly.