In my previous role, I managed a network of over 200 healthcare providers, ensuring compliance with service level agreements and quality standards. I implemented regular performance reviews and feedback loops, which improved provider satisfaction by 15%. My focus on clear communication and proactive issue resolution helped maintain high service quality and operational efficiency.

I approach conflicts with a collaborative mindset, focusing on open communication and mutual understanding. I listen to both parties, identify the root cause, and work towards a solution that aligns with organizational goals while addressing provider concerns. In one instance, I resolved a billing dispute by facilitating a meeting that led to a revised process, improving transparency and trust.

I prioritize building strong relationships through regular check-ins, personalized support, and recognition of their contributions. I also implement training programs and provide resources to help providers succeed. For example, I introduced a mentorship program that increased retention rates by 20% and enhanced overall engagement.

I stay updated on regulatory changes and ensure all provider contracts and processes align with current laws. I conduct regular audits and provide training to staff and providers on compliance requirements. In my last role, I led a compliance overhaul that reduced audit findings by 30% and ensured seamless adherence to regulations.

I track metrics like response times, patient satisfaction scores, and adherence to service agreements. I analyze trends and identify areas for improvement, then collaborate with providers to implement corrective actions. For instance, by addressing delays in claim processing, I reduced turnaround times by 25%, enhancing both provider and patient satisfaction.