I would first listen actively to understand their concerns, showing empathy and respect. Then, I would acknowledge their feelings and apologize for any inconvenience caused. Next, I would work collaboratively with the relevant departments to address the issue promptly and effectively. Finally, I would follow up to ensure their satisfaction and use the feedback to improve future services.

In a previous role, a patient was frustrated with delayed test results. I listened to their concerns, communicated with the lab team to expedite the process, and kept the patient informed at every step. By maintaining transparency and showing empathy, I was able to rebuild trust and ensure the patient felt supported throughout the experience.

I prioritize tasks by assessing urgency and impact. For example, I address critical patient concerns first while scheduling less urgent tasks for later. I also use tools like task lists and calendars to stay organized. Clear communication with stakeholders ensures everyone is informed, and I regularly reassess priorities to adapt to changing needs.

I build trust by being approachable, respectful, and culturally sensitive. I actively listen to their concerns, validate their experiences, and communicate transparently. I also participate in community events to understand their needs better and demonstrate my commitment to their well-being. Consistency and follow-through further strengthen these relationships.

I act as a bridge by simplifying medical jargon for patients and conveying their concerns accurately to providers. I use active listening, ask clarifying questions, and provide written summaries when necessary. Regular check-ins and follow-ups ensure both parties stay informed and aligned, fostering a collaborative and supportive environment.