In my previous role, a customer was upset because their prescription was delayed. I listened to their concerns, apologized for the inconvenience, and provided them with a timeline for when the prescription would be ready. I also offered a small discount on their next purchase to make up for the delay. By showing empathy and offering a solution, I was able to calm the customer down and turn a potentially negative experience into a positive one.

I regularly review pharmaceutical journals, attend industry conferences, and participate in continuing education courses. Additionally, I follow updates from reputable sources like the FDA and CDC. This helps me stay informed about new medications, their indications, and any potential side effects, ensuring that I can provide accurate and up-to-date information to customers.

I believe in providing value-added recommendations rather than pushing unnecessary products. For example, if a customer is picking up a prescription for a cold, I might suggest a cough syrup or throat lozenges that complement their treatment. I always ensure that my recommendations are relevant and beneficial to the customer's needs, which builds trust and encourages repeat business.

Accuracy is paramount in this role. I double-check each prescription against the doctor's order, verify the patient's information, and cross-reference the medication with any allergies or existing conditions. I also follow the 'five rights' principle: the right patient, drug, dose, route, and time. This systematic approach minimizes errors and ensures patient safety.

High-pressure situations, such as peak hours or emergencies, require quick thinking and composure. I prioritize tasks, focusing on the most urgent needs first, and communicate clearly with my team to ensure everyone is on the same page. I also take deep breaths to stay calm and maintain a positive attitude. By staying organized and keeping a level head, I can effectively manage stress and provide excellent service even in busy times.