I have over five years of experience in managing community care programs, focusing on coordinating care for elderly and disabled patients. My role involved overseeing care plans, ensuring compliance with state regulations, and collaborating with interdisciplinary teams to deliver high-quality care. I also implemented a new telehealth program that improved patient access to care and reduced hospital readmissions by 15%.

I address conflicts by fostering open communication and active listening. I encourage team members to express their concerns and work collaboratively to find solutions. For example, when there was a disagreement about patient care protocols, I facilitated a meeting where everyone shared their perspectives, leading to a consensus that improved our care delivery.

I prioritize patient-centered care by regularly conducting satisfaction surveys and addressing feedback promptly. I also ensure that care plans are tailored to individual needs and preferences. For instance, I implemented a system where patients can easily request changes to their care plans, which has significantly improved their overall satisfaction.

I regularly attend industry conferences, participate in webinars, and subscribe to relevant journals and newsletters. I also engage with professional networks to discuss best practices and regulatory changes. For example, I recently attended a seminar on new Medicare guidelines, which helped me update our care protocols to ensure compliance.

During a pandemic, I had to quickly adapt to new safety protocols while ensuring continuity of care for our patients. I organized emergency training sessions for staff, secured additional PPE, and implemented telehealth services to minimize exposure. My proactive approach ensured that our patients received uninterrupted care despite the challenging circumstances.