During my previous role, I encountered a situation where a patient was experiencing severe anxiety due to their treatment regimen. I approached the situation by first ensuring the patient felt heard and understood. I then collaborated with the nursing team to modify the patient's care plan to include more frequent check-ins and relaxation techniques. This not only helped manage the patient's anxiety but also improved their overall treatment compliance and well-being.

I prioritize tasks based on the urgency and severity of the patients' needs. I start by addressing immediate health concerns and then move on to scheduled medications and treatments. I also use a checklist to ensure I don't miss any critical tasks. Additionally, I maintain open communication with the nursing staff to coordinate care efficiently, ensuring all patients receive timely attention.

I follow a strict protocol for medication administration, including double-checking the patient's name, medication, dosage, and timing against the order sheet. I also use the 'five rights' method: right patient, right drug, right dose, right route, and right time. Regular training updates and staying informed about any changes in medication protocols also help maintain accuracy.

I believe in addressing conflicts promptly and respectfully. I approach the situation by seeking to understand the other person's perspective and expressing my own views clearly and calmly. I also focus on finding common ground and solutions that benefit the patient. Open communication and a collaborative attitude are key to resolving disagreements effectively.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, updating medical histories, and documenting care plans. I also understand the importance of maintaining confidentiality and accuracy in EHR usage. My experience has equipped me with the skills to efficiently navigate these systems, ensuring timely and accurate documentation.