One challenging situation I encountered was when a patient was experiencing severe anxiety and refused to take their medication. I first tried to calm them by speaking in a soothing tone and explaining the importance of the medication. When that didn't work, I involved the nurse and together we devised a plan to administer the medication in a way that was less intimidating for the patient, such as mixing it with their food. This approach not only helped the patient take their medication but also improved their overall mood and cooperation.

I prioritize tasks based on the urgency and severity of the patient's condition. For example, if a patient is in pain or has a critical need, I address that first. I also consider the time-sensitive tasks, such as medication administration schedules. I use a checklist to ensure nothing is overlooked and communicate with the nursing staff to coordinate care effectively. This method helps me manage my time efficiently and provide the best care to all my patients.

I focus on building a rapport with each patient by listening to their concerns and preferences. I make sure to address any discomfort they may have, such as adjusting bedding or providing extra pillows. I also engage them in conversation to distract from any pain or anxiety. Regularly checking in with them and being responsive to their needs helps ensure their comfort and satisfaction. Additionally, I follow up on any requests they have to make their stay more pleasant.

When a patient is non-compliant, I first try to understand the reasons behind their resistance. It could be fear, discomfort, or misunderstanding. I explain the benefits of following the care plan and involve the patient in decision-making to increase their buy-in. If the patient remains non-compliant, I document the situation and consult with the nurse or doctor to explore alternative approaches. My goal is to find a solution that respects the patient's autonomy while ensuring their health and safety.

Maintaining confidentiality is crucial in my role. I ensure that all patient information is handled discreetly and only shared on a need-to-know basis. I use secure methods for documenting and storing patient records. When discussing patient care, I do so in private areas away from other patients and visitors. I also adhere to the facility's policies and HIPAA regulations to protect patient privacy. Respecting patient confidentiality not only builds trust but also ensures their comfort and dignity.