I have over five years of experience as a CNA Supervisor, managing teams of up to 15 CNAs in various healthcare settings. My role involves overseeing daily operations, ensuring compliance with care standards, and fostering a supportive team environment. I prioritize clear communication, regular training, and performance evaluations to maintain high-quality patient care.

Conflict resolution is crucial in maintaining a harmonious work environment. I approach conflicts by first understanding the perspectives of all involved parties. I facilitate open dialogue, encourage empathy, and guide the team towards finding a mutually beneficial solution. My goal is to resolve issues promptly and effectively, ensuring minimal disruption to patient care.

I implement continuous training programs, regular performance reviews, and open feedback channels to ensure high-quality care. I also emphasize the importance of empathy, active listening, and patient-centered care. By fostering a culture of excellence and accountability, I ensure that our team consistently meets and exceeds care standards.

I address staffing challenges by proactively planning and maintaining a robust staffing schedule. In cases of understaffing, I prioritize patient needs and redistribute tasks efficiently. For high turnover, I focus on creating a positive work environment, offering competitive benefits, and providing career development opportunities to retain skilled CNAs.

When implementing a new infection control policy, I organized comprehensive training sessions and created clear guidelines for my team. I monitored compliance through regular audits and provided ongoing support. This approach ensured smooth integration of the new policy, significantly reducing infection rates and enhancing patient safety.