One challenging situation I encountered was when a resident refused to take their prescribed medication. I calmly explained the importance of the medication for their health and offered to mix it with a small amount of juice to make it more palatable. After several attempts and reassurances, the resident agreed to take the medication. I made sure to document the incident and informed the nurse on duty to ensure continuity of care.

To ensure accuracy, I follow a strict protocol. Before administering any medication, I double-check the resident's name, the medication name, dosage, and the time it should be given. I also use a medication administration record (MAR) to track each dose and cross-reference it with the resident's chart. Additionally, I always ask the resident to confirm their identity before giving the medication to avoid any mix-ups.

Maintaining confidentiality is crucial. I ensure that all medication information is kept secure and only accessible to authorized personnel. When discussing medication with residents or their families, I do so in a private setting to protect their privacy. I also follow HIPAA guidelines strictly and avoid discussing any sensitive information in public areas.

If a resident experiences a side effect, I immediately stop administering the medication and notify the nurse on duty. I document the side effect, including the time it occurred and any symptoms observed. I then assist the nurse in providing necessary care, such as administering anti-allergy medication or other interventions. Ensuring the resident's comfort and safety is my top priority during such situations.

When educating residents or their families about medications, I start by explaining the purpose of each medication and its potential side effects. I use simple, clear language and avoid medical jargon. I also encourage them to ask questions and provide them with written information if needed. My goal is to ensure they understand the importance of taking their medications as prescribed and to alleviate any concerns they may have.