During my previous role, I encountered a situation where a patient was experiencing severe anxiety due to their medical procedure. I maintained a calm demeanor and used active listening to understand their concerns. I reassured them by explaining each step of the process and ensured they felt comfortable. By providing emotional support and involving the patient in decision-making, I was able to reduce their anxiety and facilitate a smoother procedure. This experience reinforced the importance of empathy and communication in patient care.

I prioritize tasks based on the urgency and severity of the patients' needs. I start by assessing each patient to identify immediate concerns such as pain management or vital signs monitoring. I then organize tasks in a checklist format, ensuring that critical tasks are addressed first. I also communicate with my team to delegate tasks effectively and ensure that no patient is neglected. This systematic approach helps me manage my workload efficiently while maintaining high-quality care for all patients.

I adhere strictly to HIPAA regulations and ensure that all patient information is handled with the utmost confidentiality. I use secure methods for storing and transmitting patient data and avoid discussing sensitive information in public areas. I also educate patients about their rights to privacy and involve them in decisions regarding their information sharing. By maintaining these practices, I uphold the trust and respect that patients deserve.

I manage stress by practicing mindfulness and deep breathing exercises, which help me stay focused and calm. I also prioritize self-care activities such as regular exercise and adequate sleep to maintain my physical and mental well-being. Communicating openly with my colleagues and seeking support when needed also helps me navigate high-pressure situations. By maintaining a positive attitude and a solution-oriented mindset, I ensure that I can provide the best care to my patients even under challenging circumstances.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data accurately, scheduling appointments, and generating reports. I also understand the importance of data integrity and regularly update my skills to adapt to new software versions. My experience with EHR systems has enhanced my efficiency and ability to provide comprehensive patient care.