One challenging situation I encountered was when a patient was experiencing severe anxiety due to a recent diagnosis. I handled it by first ensuring their safety and then engaging them in calming activities like deep breathing exercises and gentle conversation. I also involved the family to provide emotional support and coordinated with the healthcare team to adjust their care plan to better address their mental health needs.

I prioritize tasks based on the urgency and severity of the patient's needs. For example, if a patient requires immediate medical attention, that takes precedence. I also consider the patient's preferences and comfort, ensuring their daily routines and personal care needs are met. Using a checklist helps me stay organized and ensures nothing is overlooked.

I strictly adhere to HIPAA guidelines and ensure that all patient information is kept confidential. This includes discussing patient matters only in private settings, using secure methods for transmitting information, and avoiding discussing patient details in public areas. I also educate patients and their families about the importance of privacy and how to maintain it.

Building trust starts with active listening and empathy. I make sure to listen to the patient's concerns and preferences, and involve them in their care decisions. I also maintain open communication with family members, keeping them informed and seeking their input. Consistency in care and showing genuine concern for the patient's well-being helps to build a strong rapport.

I manage stress by taking short breaks to clear my mind, practicing deep breathing exercises, and maintaining a positive outlook. I also prioritize self-care activities outside of work to ensure I'm mentally and physically prepared for each shift. Communicating with colleagues and seeking support when needed helps to alleviate stress and maintain a positive attitude.