In my previous role as a CNA Supervisor, I successfully managed a team of 20 CNAs, ensuring optimal staffing levels at all times. I utilized scheduling software to create efficient rosters that balanced staff availability with patient needs. This involved regular communication with CNAs to understand their availability and preferences, while also being flexible to accommodate last-minute changes. My approach resulted in a 15% reduction in scheduling conflicts and improved overall team satisfaction.

I believe in addressing conflicts promptly and transparently. When issues arise, I first listen to all parties involved to understand the root cause. I then facilitate a constructive dialogue, encouraging open communication and mutual respect. My goal is to find a resolution that satisfies all parties and maintains a positive work environment. For instance, I once mediated a scheduling dispute, which led to a new policy that balanced fairness with operational needs.

I prioritize continuous education and training for CNAs. I coordinate with training departments to provide regular in-service sessions on the latest healthcare practices and technologies. Additionally, I encourage CNAs to pursue certifications and attend workshops. For example, I organized a series of training sessions on infection control that significantly reduced our facility's infection rates.

I measure success through a combination of metrics, including patient satisfaction scores, staff retention rates, and compliance with clinical protocols. I also conduct regular performance reviews to identify areas for improvement and celebrate achievements. For instance, my team's consistent high scores in patient satisfaction surveys reflect our commitment to quality care.

During the COVID-19 pandemic, I had to quickly adapt my coordination strategies to ensure the safety and well-being of both patients and staff. I implemented new shift patterns to minimize exposure and sourced additional PPE. Additionally, I set up virtual training sessions to keep the team updated on infection control measures. These adaptations ensured continuity of care while safeguarding our team.