One challenging situation I encountered was when a patient was experiencing severe anxiety and refused to take their medication. I first tried to calm them by speaking in a soothing tone and explaining the importance of the medication. When that didn't work, I involved the nurse and together we devised a plan to administer the medication in a way that was less intimidating for the patient, such as mixing it with their food. This approach not only helped the patient feel more comfortable but also ensured they received the necessary treatment.

I prioritize tasks based on the urgency and severity of the patients' needs. For example, if a patient is in pain or requires immediate medical attention, I address that first. I also consider the time-sensitive tasks, such as medication administration schedules. I use a checklist to keep track of each patient's needs and cross off tasks as they are completed. This method helps me ensure that no patient is neglected and all critical tasks are addressed promptly.

I am meticulous about maintaining patient confidentiality by only discussing patient information in designated areas where privacy can be ensured. I also avoid discussing patient details in public spaces or with unauthorized personnel. When handling patient records, I ensure they are securely stored and only accessed when necessary. I regularly review HIPAA guidelines to stay updated on any changes and to reinforce my commitment to patient privacy.

When a patient is non-compliant, I first try to understand the reasons behind their resistance. I might ask if they have concerns or if there is something we can adjust in the care plan to make it more acceptable to them. If the patient is hesitant due to fear or misunderstanding, I provide clear explanations and reassurances. If the issue persists, I consult with the supervising nurse or doctor to explore alternative solutions that might better suit the patient's needs and preferences.

I believe in the importance of empathy and active listening. I make a conscious effort to be present and attentive when interacting with patients and their families, showing genuine concern for their well-being. I offer words of encouragement and support, and I am always ready to lend a listening ear. I also find that maintaining a calm and positive demeanor, even in stressful situations, helps to create a more supportive environment for everyone involved.