In my previous role, I encountered a situation where a patient became extremely agitated during transport. I remained calm and used de-escalation techniques, reassuring the patient and explaining each step of the process. I also communicated with the patient's medical team to ensure they were aware of the situation and could provide additional support if needed. This approach helped stabilize the patient and ensured a safe and smooth transport.

I prioritize tasks based on the urgency and condition of the patients. Critical cases are always handled first, followed by patients with specific time constraints. I use a scheduling tool to keep track of all transports and adjust as necessary. Effective communication with the hospital staff and clear documentation help ensure that all tasks are completed efficiently and without errors.

I strictly adhere to hospital and industry safety protocols, including proper patient handling techniques, use of appropriate equipment, and regular training updates. I ensure that all safety checks are completed before each transport, and I maintain constant communication with the receiving department. Additionally, I am trained in emergency response procedures to handle any unexpected situations.

I approach anxious or confused patients with empathy and patience, ensuring they feel heard and understood. I use clear, simple language to explain each step of the process and maintain a calm demeanor. Regular reassurance and open communication help alleviate their anxiety. I also coordinate with their healthcare team to address any specific concerns they might have.

I have extensive experience with various medical equipment, including stretchers, wheelchairs, and transport monitors. I ensure proper use by regularly attending training sessions and staying updated on new equipment. Before each transport, I perform thorough checks to verify the equipment's functionality. I also document any issues and report them promptly to the maintenance team.