In my previous role, we experienced a sudden equipment failure during a critical patient procedure. I quickly assessed the situation, coordinated with the maintenance team, and utilized backup equipment to ensure the procedure continued without significant delay. This experience taught me the importance of staying calm under pressure and the value of having contingency plans in place.

I prioritize tasks based on urgency and impact on patient care. For instance, if a patient requires immediate attention, that task takes precedence. I also use tools like to-do lists and calendars to organize and track my responsibilities, ensuring that nothing critical is overlooked.

I ensure patient confidentiality by only discussing patient information in secure, private settings and by using encrypted communication methods when necessary. I regularly review HIPAA guidelines to stay updated on best practices and reinforce these protocols with new staff during onboarding.

I view feedback as an opportunity for growth. When receiving criticism, I listen attentively, ask clarifying questions to fully understand the feedback, and develop a plan to address any issues identified. This approach helps me improve my performance and maintain positive relationships with colleagues.

In my last position, I noticed a bottleneck in patient intake processes. I proposed and implemented a streamlined check-in system using digital forms, which reduced wait times and improved patient satisfaction. This initiative not only enhanced workflow efficiency but also positively impacted the overall patient experience.