In my previous role, I encountered a situation where a patient was struggling to understand their complex treatment plan. I addressed this by scheduling multiple one-on-one sessions, using simplified language and visual aids to explain the plan. I also coordinated with the healthcare team to ensure consistent messaging, which significantly improved the patient's comprehension and adherence to their treatment.

I prioritize tasks based on urgency and the potential impact on patient outcomes. Using a digital task management system, I categorize tasks into immediate, short-term, and long-term. This ensures that critical issues are addressed promptly while still managing ongoing support needs. Regular check-ins with the healthcare team also help in adjusting priorities as new information arises.

Effective communication involves active listening, empathy, and adapting my communication style to the patient's cultural and linguistic needs. I often use interpreters when necessary and seek to understand the patient's perspective before providing information. Additionally, I ensure that all written materials are available in multiple languages and use clear, non-technical language to facilitate understanding.

Maintaining confidentiality is paramount. I strictly adhere to HIPAA regulations and have a thorough understanding of the privacy policies. I use secure platforms for communication and documentation, and I regularly update my knowledge on best practices for data protection. I also educate patients about their rights to privacy and ensure they feel comfortable discussing sensitive information.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, scheduling appointments, and generating reports. My ability to navigate these systems efficiently allows me to provide timely updates to the healthcare team and ensures accurate record-keeping, which is crucial for continuity of care.