To improve patient satisfaction, I would focus on enhancing communication between staff and patients, ensuring timely and empathetic care. Implementing patient feedback systems to identify areas for improvement and training staff on customer service excellence would be key. Streamlining appointment scheduling and reducing wait times through efficient workflows would also contribute to a positive patient experience.

Ensuring compliance involves regular staff training on current regulations, conducting internal audits, and maintaining up-to-date documentation. I would establish a compliance officer role to monitor adherence and address issues proactively. Collaborating with legal and regulatory experts to stay informed about changes in healthcare laws is also essential to maintain high standards.

I would address the conflict promptly by facilitating a private discussion to understand both perspectives. Mediation and conflict resolution techniques would be employed to find common ground. If necessary, I would involve HR to ensure fairness. Clear communication of expectations and fostering a collaborative team culture would help prevent future conflicts.

Key metrics include patient satisfaction scores, clinical outcomes, readmission rates, and staff productivity. I also track financial performance, such as cost per patient and revenue growth, to ensure sustainability. Regularly reviewing these metrics helps identify trends, allocate resources effectively, and implement targeted improvements to enhance service quality.

I prioritize transparency and collaboration by involving department heads in budget planning. Analyzing historical data and forecasting future needs ensures accurate allocations. I focus on cost-effective solutions without compromising quality, such as optimizing supply chain management and reducing waste. Regular financial reviews help track spending and adjust strategies to stay within budget.