In my previous role, I was responsible for scheduling over 100 appointments daily across multiple departments. I implemented a color-coded calendar system to prioritize urgent cases and used a checklist to ensure all details were correct. This system not only helped me manage the high volume but also reduced errors by 20%.

I understand that last-minute changes are inevitable in healthcare. I always confirm appointments 24 hours in advance and have a backup list of available slots. When changes occur, I quickly update the schedule and notify all relevant parties. This proactive approach minimizes disruptions and ensures smooth operations.

Effective communication is key. I use a combination of email, phone calls, and text reminders to keep patients informed. For staff, I maintain a detailed log of all communications and follow up to ensure everyone is on the same page. Regular team meetings also help address any issues promptly.

I prioritize tasks based on urgency and impact. I use a triage system similar to what is used in emergency rooms, where I categorize requests as high, medium, or low priority. High-priority tasks are addressed immediately, while medium and low-priority tasks are scheduled for later. This ensures that critical needs are met first.

I use a combination of tools to stay organized, including digital calendars, to-do lists, and project management software. I break down large tasks into smaller, manageable steps and set specific time blocks for each task. This helps me stay focused and ensures that I meet deadlines even in a fast-paced environment.