I have two years of experience working as a medical receptionist in a busy family practice clinic. My responsibilities included scheduling appointments, managing patient records, and assisting with basic clinical tasks such as taking vitals and preparing exam rooms. This role helped me develop strong organizational skills and a deep understanding of patient confidentiality and HIPAA compliance. I am comfortable working in fast-paced environments and collaborating with healthcare professionals to ensure efficient patient care.

I prioritize tasks by assessing urgency and importance, using tools like to-do lists and digital calendars to stay organized. For example, I ensure patient appointments and urgent clinical tasks are addressed first, while administrative duties like filing or inventory checks are scheduled during quieter periods. I also communicate effectively with the clinical team to align priorities and adapt to unexpected changes. This approach ensures that patient care remains the top priority while maintaining overall efficiency in the clinic.

I handle sensitive patient information with the utmost care, adhering strictly to HIPAA guidelines and clinic protocols. This includes securing physical documents in locked cabinets, using password-protected systems for electronic records, and only discussing patient information with authorized personnel. I also ensure that any data shared externally is done so securely, such as through encrypted email or fax. Maintaining patient trust and confidentiality is a cornerstone of my work, and I take this responsibility very seriously.

Once, a patient was upset about a long wait time and became confrontational. I remained calm, listened to their concerns, and apologized for the inconvenience. I explained the reason for the delay and assured them that their care was a priority. To resolve the situation, I offered to reschedule their appointment or provide updates on the wait time. By showing empathy and offering solutions, I was able to de-escalate the situation and maintain a positive patient-provider relationship.

I am proficient in using electronic health record (EHR) systems like Epic and Cerner, as well as scheduling software such as AthenaHealth. I also have experience with Microsoft Office Suite for administrative tasks like creating reports and managing spreadsheets. Additionally, I am comfortable using telehealth platforms for virtual appointments. My technical skills enable me to efficiently manage both clinical and administrative responsibilities, ensuring smooth operations in the practice.