I have extensive experience with various EHR systems, including Epic and Cerner. In my previous role as a Clinical Office Specialist, I was responsible for managing patient records, ensuring data accuracy, and facilitating seamless communication between healthcare providers. I am proficient in entering patient information, scheduling appointments, and generating reports, which significantly improved office efficiency and patient care coordination.

I maintain a calm demeanor and prioritize tasks during high-stress situations. By assessing the urgency of each issue, I can address critical matters promptly while ensuring that other tasks are not neglected. Effective communication with the team and clear documentation of actions taken help mitigate stress and maintain a smooth workflow.

I strictly adhere to HIPAA regulations and practice thorough data security measures. This includes using secure logins for EHR access, encrypting sensitive information, and limiting access to patient data to authorized personnel only. I also conduct regular training sessions for staff on privacy practices to reinforce the importance of patient confidentiality.

I would first listen attentively to the patient's concerns, ensuring they feel heard and understood. Then, I would collaborate with the healthcare team to address the issues raised, whether it involves clarifying treatment plans, adjusting appointments, or escalating the matter to a supervisor if necessary. My goal is to resolve the situation amicably and improve the patient's experience.

In my previous role, I noticed that the appointment scheduling process was inefficient, leading to frequent delays. I implemented a new system that integrated the EHR with the scheduling software, allowing for real-time updates and fewer manual entries. This change reduced wait times by 30% and improved overall patient satisfaction.