In a previous role, I encountered a patient who was upset due to a long wait time. I listened to their concerns, apologized for the inconvenience, and provided them with an estimated wait time. I also offered them water and assured them that their appointment was important. By showing empathy and keeping them informed, I was able to calm the patient down and maintain a positive interaction.

I prioritize tasks by assessing their urgency and importance. I start with tasks that are time-sensitive or critical to patient care, such as scheduling urgent appointments or handling insurance verifications. I then move on to less urgent tasks, ensuring that all responsibilities are addressed in a timely manner. I also use tools like to-do lists and calendars to stay organized and on track.

I have experience with medical billing and coding from my previous role as a Clinical Office Associate. I was responsible for processing insurance claims, verifying patient insurance information, and ensuring that all billing codes were accurate. I also handled patient billing inquiries and resolved any discrepancies with insurance companies. My experience has given me a strong understanding of the billing process and the importance of accuracy.

I ensure patient confidentiality by strictly adhering to HIPAA regulations. I am trained to handle patient information securely, including using encrypted systems for data storage and transmission. I also ensure that patient files are stored in a secure location and that access is restricted to authorized personnel only. Additionally, I am vigilant about discussing patient information only in private, secure areas.

I have extensive experience with electronic health records (EHR) systems, including Epic and Cerner. I am proficient in entering patient information, scheduling appointments, and generating reports. I also have experience with managing patient charts, updating medical histories, and ensuring that all documentation is accurate and up-to-date. My familiarity with EHR systems allows me to efficiently support clinical operations and improve patient care.