In my previous role, I encountered a patient with multiple chronic conditions requiring coordination across several specialists. I developed a comprehensive care plan, scheduled all necessary appointments, and ensured clear communication between the patient and healthcare providers. By maintaining regular check-ins with the patient, I was able to monitor progress and adjust the plan as needed, ultimately improving the patient's health outcomes and satisfaction with their care.

I prioritize tasks based on the urgency and complexity of each patient's needs. Using a digital tracking system, I categorize tasks by due dates and importance. For instance, I prioritize tasks related to patients with immediate health risks or those in critical phases of treatment. Regularly updating and reviewing these lists ensures that no critical task is overlooked, and I can efficiently manage my time and resources.

Effective communication involves active listening, clear explanations, and empathy. I ensure that patients understand their treatment plans by using layman's terms and visual aids. For healthcare professionals, I provide detailed, concise updates on patient status and needs, using medical terminology appropriately. Building trust and maintaining open lines of communication are key to coordinating care effectively.

Conflicts in patient care plans are addressed through open dialogue and collaboration. I facilitate meetings with all involved parties to discuss concerns and seek consensus. By focusing on the patient's best interests and evidence-based practices, I guide the discussion towards a unified care plan. If necessary, I consult with senior staff or external experts to resolve complex disagreements.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, generating reports, and using EHRs to track patient progress and manage care plans. My skills include customizing EHR interfaces to optimize workflow and training colleagues on EHR best practices, ensuring accurate and efficient documentation of patient care.