In my previous role, I encountered a situation where a patient was experiencing severe anxiety and refused to take their medication. I approached the patient calmly, listened to their concerns, and reassured them of their safety. I then collaborated with the nursing team and the patient's family to develop a care plan that included alternative methods of medication administration and additional emotional support. This approach not only helped the patient feel more comfortable but also ensured they received the necessary treatment.

I prioritize tasks by assessing the urgency and severity of each patient's condition. I start with immediate life-threatening situations, followed by those requiring urgent care. I then address less urgent needs, ensuring that all patients receive timely attention. I also use a checklist to track tasks and communicate regularly with the nursing team to delegate responsibilities effectively.

I maintain patient confidentiality by ensuring that all patient information is stored securely and accessed only by authorized personnel. I communicate sensitive information discreetly and avoid discussing patient details in public areas. I also regularly review HIPAA guidelines and participate in training sessions to stay updated on the latest regulations and best practices.

I handle stressful situations by staying calm and focused. I take a few deep breaths to manage my stress levels and prioritize tasks based on urgency. I also seek support from colleagues and supervisors when needed. Additionally, I practice self-care outside of work to ensure I am mentally and physically prepared to handle stress effectively.

My approach to patient education involves using clear and simple language to explain care instructions. I ask patients to repeat the instructions back to me to ensure understanding. I also use visual aids and written materials when appropriate. I encourage patients to ask questions and provide them with resources for further information. By involving patients in their care, I help them feel more confident and empowered to manage their health.