In my previous role, I encountered a patient who was extremely anxious and non-compliant with their treatment plan. I addressed this by first establishing a rapport, listening to their concerns, and explaining the benefits of the treatment in a way they could understand. I collaborated with the patient's family and the healthcare team to create a supportive environment. This approach not only improved the patient's compliance but also enhanced their overall well-being.

I prioritize tasks based on the urgency and severity of patient needs, using the nursing process as a guide. I start by assessing patients to identify immediate concerns, then plan and implement interventions accordingly. I also delegate tasks appropriately to support staff, ensuring that all actions are in line with patient safety and care standards. Regular communication with the healthcare team helps in coordinating efforts efficiently.

Maintaining patient confidentiality is paramount. I adhere to strict protocols regarding the handling of patient information, ensuring that all data is stored securely and accessed only by authorized personnel. I use encrypted communication channels when discussing patient cases and avoid discussing sensitive information in public areas. Regular training on privacy laws and ethical practices reinforces my commitment to confidentiality.

Conflict resolution in a healthcare team is crucial for maintaining a positive work environment. I approach conflicts by first understanding each party's perspective, then facilitating open and respectful communication. I encourage the team to focus on common goals and patient care, using collaborative problem-solving techniques. If necessary, I involve higher management to mediate and ensure a fair resolution.

I have extensive experience with various EHR systems, which has enhanced my efficiency and accuracy in documenting patient care. I am proficient in entering patient data, generating reports, and utilizing EHR tools for clinical decision support. My experience includes training new staff on EHR usage and collaborating with IT departments to optimize system functionalities for better patient outcomes.