One challenging case involved a patient with severe depression and suicidal ideation. I collaborated closely with the medical team to ensure the patient received appropriate medical care while also providing psychosocial support. I conducted regular counseling sessions, helped the patient develop coping strategies, and coordinated with family members to create a supportive environment. Over time, the patient showed significant improvement in mood and reduced suicidal thoughts, which was a rewarding outcome.

I prioritize tasks based on the urgency and severity of the patient's condition. Critical cases requiring immediate attention are addressed first, followed by those needing ongoing support. I use a task management system to track patient needs and progress, ensuring that no essential tasks are overlooked. Regular communication with the medical team helps in aligning priorities and providing comprehensive care.

Building rapport involves active listening, empathy, and demonstrating genuine concern for the patient's well-being. I use open-ended questions to encourage patients to share their thoughts and feelings. Additionally, I maintain a non-judgmental attitude and validate their experiences. Establishing trust and creating a safe space for patients to express themselves are key to building a strong therapeutic relationship.

Ethical dilemmas are addressed by referring to the NASW Code of Ethics and seeking guidance from senior colleagues or supervisors. I ensure that patient confidentiality is maintained and that decisions are made in the best interest of the patient. When faced with conflicting values or interests, I engage in reflective practice to explore the ethical implications and make informed decisions.

In crisis intervention, my approach involves assessing the immediate needs of the patient, providing emotional support, and stabilizing the situation. I use techniques such as active listening, de-escalation, and safety planning. For example, in a case of domestic violence, I would ensure the patient's safety, connect them with appropriate resources, and follow up to monitor their well-being. Crisis intervention requires a calm demeanor and the ability to think critically under pressure.