In my previous role, I encountered a situation where a patient was receiving conflicting advice from multiple specialists. I facilitated a multidisciplinary meeting to align their recommendations and ensure the patient received a cohesive care plan. By clearly articulating each specialist's perspective and the patient's needs, we were able to develop a unified approach that improved patient outcomes and satisfaction.

I prioritize tasks based on the urgency and complexity of each case. I start by assessing the immediate needs of patients, such as those requiring critical care or follow-up appointments. I then allocate my time to cases that require detailed coordination and communication. Utilizing a task management system helps me track progress and ensure no patient is overlooked.

Building strong relationships with referral sources involves regular communication, transparency, and demonstrating the value of our services. I schedule regular check-ins to update them on patient progress and discuss any challenges. I also provide feedback on their referrals to show appreciation and identify areas for improvement. This proactive approach fosters trust and ensures a steady flow of referrals.

When a patient is dissatisfied, I first listen attentively to understand their concerns without interrupting. I then acknowledge their feelings and explain the steps we are taking to address the issue. If necessary, I involve other healthcare providers to ensure a comprehensive solution. My goal is to turn the dissatisfaction into a positive experience by demonstrating empathy and a commitment to resolving the problem.

I have extensive experience with various EHR systems, which I use to document patient interactions, care plans, and outcomes. I ensure accuracy by double-checking all entries and adhering to best practices for documentation. I also participate in regular training to stay updated on system changes and new features. This meticulous approach ensures that all patient information is complete, accurate, and compliant with regulations.