In my previous role, I once had to manage an intake for a patient who was in severe distress and had multiple complex medical needs. I remained calm and empathetic, ensuring that I gathered all necessary information while providing emotional support. I prioritized the patient's immediate needs, coordinated with the medical team, and documented the situation thoroughly. This experience taught me the importance of staying composed under pressure and the value of clear communication in high-stress scenarios.

Accuracy is paramount in the intake process. I always double-check all patient information, including medical history, insurance details, and current medications. I use a systematic approach, verifying data with the patient and cross-referencing it with available records. Additionally, I ensure that any discrepancies are addressed immediately and that the patient understands the importance of accurate information. This meticulous approach helps in reducing errors and ensuring that the patient receives the appropriate care.

When a patient is reluctant to provide necessary information, I first try to understand their concerns. I approach the situation with empathy and patience, explaining why the information is crucial for their care. I assure them of confidentiality and offer alternative ways to share the information if they are uncomfortable. If the patient remains hesitant, I consult with my supervisor to explore further options, ensuring that the patient's comfort and trust are prioritized.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, scheduling appointments, and generating reports. I understand the importance of maintaining data integrity and ensuring that all entries are accurate and up-to-date. My experience with EHR systems has equipped me with the skills to efficiently manage patient information and streamline the intake process.

During a busy shift, I prioritize tasks based on urgency and the patient's needs. I start with critical tasks such as handling emergencies or urgent intakes, ensuring that these are addressed immediately. I then move on to routine tasks, organizing them in a way that maximizes efficiency. I also communicate with my team to delegate tasks when necessary, ensuring that all patients receive timely attention. This approach helps in maintaining order and ensuring that no patient is neglected.