In my previous role, I identified a bottleneck in patient discharge processes that was causing delays. I collaborated with the nursing and administrative teams to redesign the discharge workflow, incorporating electronic documentation and streamlined communication methods. This initiative reduced discharge times by 20%, improving patient satisfaction and freeing up bed capacity.

I prioritize tasks based on the potential impact on patient outcomes and operational efficiency. I use a combination of data analysis and stakeholder input to rank projects. For instance, if a project has a high risk of patient harm if not addressed promptly, it would take precedence over others. I also ensure regular communication with team members to adjust priorities as needed.

Engaging clinical staff involves fostering a sense of ownership and understanding the challenges they face daily. I conduct regular meetings to gather feedback, involve them in brainstorming sessions, and ensure their input is valued in decision-making. Providing training and resources to support their participation also helps build buy-in and ensures the improvements are practical and sustainable.

Success is measured through a combination of qualitative and quantitative metrics. For example, I track key performance indicators (KPIs) such as patient wait times, readmission rates, and staff satisfaction scores. Additionally, I gather qualitative feedback from patients and staff to understand the human impact of the changes. Regularly reviewing these metrics helps identify areas for further improvement and ensures the initiative is meeting its objectives.

In a previous project, we aimed to reduce medication errors by implementing a new electronic prescribing system. However, the system had compatibility issues that led to delays in patient care. I quickly convened a crisis team to address the issues, provided interim solutions, and worked closely with the vendor to resolve the technical problems. We also conducted a thorough post-mortem to identify lessons learned and improve future project planning.