I have extensive experience with PACS software, having worked with systems like GE Centricity and Siemens syngo.via. My role involved configuring, troubleshooting, and optimizing these systems to ensure seamless integration with other hospital IT infrastructure. I also provided training to end-users and collaborated with vendors to resolve complex issues, ensuring high availability and performance of the PACS system.

When troubleshooting PACS issues, I follow a systematic approach. I start by gathering detailed information about the problem, including error messages and user reports. Next, I analyze logs and system configurations to identify potential causes. I then implement corrective actions, such as reconfiguring settings or updating software. If the issue persists, I escalate it to the vendor or a senior analyst while keeping stakeholders informed of the progress.

Ensuring the security and integrity of medical images is paramount. I implement robust access controls, ensuring that only authorized personnel can access sensitive data. Regular audits and monitoring are conducted to detect and mitigate any security breaches. Additionally, I ensure compliance with regulatory standards such as HIPAA by encrypting data both in transit and at rest, and by regularly updating security protocols.

I stay updated by regularly attending industry conferences, webinars, and training sessions focused on PACS and healthcare IT. I also subscribe to relevant journals and participate in online forums and discussion groups. Additionally, I maintain certifications such as CPHIMS and regularly review vendor documentation and updates to ensure my knowledge remains current and aligned with industry best practices.

One challenging project involved migrating a hospital's PACS system to a new vendor platform while minimizing downtime. I led a cross-functional team, coordinating with IT, clinical, and vendor personnel. We developed a detailed migration plan, including data validation and user training. By conducting thorough testing and having a rollback plan, we successfully completed the migration within the scheduled downtime, ensuring no data loss and minimal disruption to clinical operations.