In my previous role, I implemented an EHR system across multiple clinics, ensuring seamless integration with existing workflows. I collaborated with clinicians to customize templates, trained staff on system use, and provided ongoing support. My approach focused on minimizing disruption while maximizing efficiency gains, resulting in a 30% reduction in documentation time. I also gathered user feedback post-implementation to refine processes, demonstrating my ability to bridge technical solutions with clinical needs.

I regularly attend HIMSS webinars, subscribe to FDA and CMS newsletters, and participate in user groups for our software vendors. Recently, I led a team to update our oncology module to comply with new ONC interoperability rules. I also maintain relationships with compliance officers to proactively address regulatory changes. This multifaceted approach ensures our systems remain compliant while supporting quality patient care.

When our ICU monitoring system crashed during peak hours, I quickly assembled a cross-functional team to diagnose the database corruption. While IT restored backups, I developed a temporary paper-based protocol with nursing leadership to maintain patient safety. We had the system fully operational within 4 hours with no adverse events. This experience highlighted my ability to balance technical problem-solving with clinical risk mitigation during crises.

I employ a change management framework, first understanding their concerns through shadowing and interviews. For reluctant cardiologists adopting a new cath lab system, I created specialty-specific quick guides and paired them with superusers from their peer group. By demonstrating how the system reduced redundant documentation and improved report generation, we achieved 95% adoption within 8 weeks. Empathy and tangible benefits are key to overcoming resistance.

I monitor both quantitative and qualitative measures: user adoption rates, order entry times, medication error reductions, and help desk ticket volumes. For quality, I conduct user satisfaction surveys and analyze workflow observations. Recently, by tracking these metrics for a new CPOE system, we identified a 22% improvement in order accuracy and 40% faster turnaround for lab tests, while maintaining high clinician satisfaction scores above 4.5/5.