I have extensive experience with various healthcare information systems, including Epic, Cerner, and Meditech. I have worked on implementations, upgrades, and troubleshooting for over five years. My role involves ensuring seamless integration of these systems with clinical workflows, enhancing user experience, and optimizing system performance. I have also conducted numerous training sessions for end-users, ensuring they are proficient in using the systems effectively.

I prioritize tasks based on urgency and impact on patient care. I use project management tools like Trello and Asana to organize tasks, set deadlines, and track progress. Regular communication with stakeholders helps me stay updated on project needs and adjust priorities accordingly. I also ensure that critical issues are addressed immediately, while less urgent tasks are scheduled for later.

I adhere to strict data security protocols, including encryption, access controls, and regular audits. I ensure compliance with HIPAA and other regulatory standards by staying updated on the latest regulations and implementing necessary safeguards. I also conduct regular training for staff on data security practices and conduct periodic risk assessments to identify and mitigate potential vulnerabilities.

I approach conflicts by actively listening to concerns, understanding the root cause, and addressing them transparently. I involve clinical staff in the decision-making process early on to gain their buy-in. Providing comprehensive training and support, as well as demonstrating the benefits of the new system, helps overcome resistance. I also maintain open communication channels to ensure ongoing feedback and address any issues promptly.

During an Epic implementation, we encountered a critical issue with medication administration records not syncing correctly. I led a cross-functional team to diagnose the problem, which involved a complex interaction between the pharmacy and nursing modules. After thorough analysis, we identified a configuration error and corrected it, ensuring accurate medication records. This resolution not only improved patient safety but also enhanced system reliability.