I have extensive experience with various scheduling software, including Epic and Cerner, which are widely used in healthcare settings. My role involved managing patient appointments, coordinating with healthcare providers, and ensuring the software was updated in real-time to reflect any changes. I am proficient in troubleshooting common issues and training staff on new features to enhance clinic efficiency.

In such cases, I first assess the urgency of the situation by consulting with a healthcare provider. If deemed urgent, I explore options like squeezing in the patient during a less busy time, extending clinic hours, or referring them to an affiliated clinic with availability. My priority is to ensure patient care is not compromised while maintaining the clinic's workflow.

At my previous job, I noticed a high rate of no-shows was disrupting the schedule. I implemented a reminder system via text and email, which reduced no-shows by 30%. Additionally, I streamlined the booking process by categorizing appointments based on urgency and type, which improved both patient satisfaction and clinic efficiency.

I prioritize appointments based on urgency, the type of service required, and the healthcare provider's availability. Urgent cases are scheduled immediately, while routine check-ups are planned accordingly. I also consider the patient's preferences and the clinic's capacity to ensure a balanced and efficient schedule.

To manage a high volume of calls and requests, I use a systematic approach by categorizing calls based on urgency and type. I employ scheduling software to keep track of appointments and set reminders for follow-ups. Effective communication and multitasking are key, as is maintaining a calm and professional demeanor to ensure each patient feels attended to.