When dealing with upset patients, I remain calm, empathetic, and professional. I actively listen to their concerns, validate their feelings, and work to resolve the issue promptly. By maintaining a positive attitude and focusing on solutions, I aim to de-escalate the situation and ensure the patient feels heard and supported.

I have extensive experience with medical scheduling software such as Epic and Cerner. I am proficient in managing appointments, updating patient records, and coordinating with healthcare providers. My familiarity with these systems allows me to streamline scheduling processes, reduce errors, and ensure efficient patient care.

I prioritize patient confidentiality by strictly adhering to HIPAA guidelines. This includes securing electronic records, using password-protected systems, and only sharing information on a need-to-know basis. I also stay updated on HIPAA regulations through regular training to ensure compliance and protect patient privacy.

In a previous role, I noticed inefficiencies in the patient check-in process. I implemented a digital check-in system that reduced wait times and improved accuracy. By training staff and patients on the new system, I enhanced the overall patient experience and streamlined office operations.

I thrive in fast-paced environments by prioritizing tasks, staying organized, and using time management tools. I create daily to-do lists, focus on urgent matters first, and communicate effectively with colleagues to ensure smooth operations. This approach helps me handle multiple responsibilities efficiently while maintaining high-quality patient care.