In my previous role at a busy dental clinic, we experienced a sudden system outage that prevented us from accessing patient records. I quickly organized a manual check-in process using paper forms and ensured that all patients were attended to promptly. I also coordinated with the IT department to resolve the issue swiftly, minimizing the impact on our workflow. This experience taught me the importance of staying calm under pressure and being resourceful in problem-solving.

I prioritize tasks based on urgency and importance, using a system similar to the Eisenhower Matrix. Urgent patient inquiries and appointments are handled first, followed by administrative tasks. I also maintain a to-do list that I update regularly throughout the day. This helps me stay organized and ensures that no critical tasks are overlooked, even during peak times.

I strictly adhere to HIPAA regulations and follow established protocols for handling patient information. This includes using secure methods for storing and transmitting data, such as encrypted emails and password-protected files. I also ensure that patient records are kept in locked cabinets and that conversations about patient matters are conducted in private areas to maintain confidentiality.

I would remain calm and empathetic, allowing the patient to express their concerns fully. I would then apologize for any inconvenience caused and work to address their issues promptly. If necessary, I would escalate the call to a supervisor or relevant department. My goal would be to de-escalate the situation and ensure the patient feels heard and valued.

I have extensive experience with various medical office software, including Epic, AthenaHealth, and Practice Fusion. I am proficient in scheduling appointments, managing patient records, and generating reports. I also have experience with electronic health records (EHR) systems, which allows me to efficiently navigate and input data. My familiarity with these systems ensures smooth operations and accurate record-keeping.