In my previous role at a busy orthopedic clinic, I was responsible for coordinating and scheduling surgeries for multiple surgeons. This involved verifying patient information, obtaining necessary pre-operative tests, and ensuring all paperwork was completed accurately. I also liaised with hospitals and surgical centers to secure operating room times that aligned with both the surgeons' and patients' schedules. My ability to manage these tasks efficiently minimized delays and maximized patient satisfaction.

Prioritizing surgeries requires a balance between urgency, surgeon availability, and patient needs. I assess each case based on the surgeon's urgency rating, the patient's medical condition, and any time-sensitive factors. Communication is key; I discuss conflicts with the surgeons and, if necessary, the patients to find a solution that accommodates the most critical cases first while keeping all parties informed and satisfied with the scheduling decisions.

Once, an emergency case required immediate surgery, conflicting with a scheduled procedure. I quickly contacted the scheduled patient to explain the situation and rescheduled their surgery for the next available slot, ensuring they understood the urgency. Simultaneously, I coordinated with the surgical team to prepare for the emergency case. My prompt action and clear communication ensured the emergency was addressed without significant disruption to other patients.

I am proficient in several electronic health record (EHR) systems, including Epic and Cerner, which are essential for managing surgery schedules. I also use Microsoft Office extensively for documentation and communication. Additionally, I have experience with specialized scheduling software like SurgiNet, which streamlines the process of booking operating rooms and managing surgical teams' calendars efficiently.

Ensuring compliance involves staying updated on HIPAA and other relevant regulations, verifying that all patient information is handled securely, and that consent forms are properly documented. I also confirm that pre-operative requirements, such as lab tests or clearances, are completed according to regulatory standards. Regular training and audits help me maintain compliance and adapt to any changes in healthcare laws or policies.