I have managed a physical therapy clinic for five years, focusing on patient satisfaction, staff retention, and financial performance. Key metrics include patient outcomes, measured through surveys and clinical data, staff turnover rates, and financial KPIs such as revenue growth and profit margins. I ensure success by fostering a collaborative environment, implementing continuous improvement initiatives, and leveraging data-driven decision-making.

I address conflicts by first understanding the root cause and then facilitating open communication. For staff conflicts, I encourage mediation and team-building activities. For patient-staff conflicts, I ensure that both parties feel heard and respected, aiming to resolve issues promptly and professionally. My goal is to maintain a positive and productive clinic environment.

I implement a comprehensive compliance program that includes regular training for staff, thorough documentation practices, and routine audits. I also stay updated on regulatory changes and ensure that our clinic's policies and procedures align with the latest standards. By fostering a culture of compliance, I minimize risks and ensure the clinic operates within legal and ethical boundaries.

I prioritize tasks based on urgency and impact, using tools like task management software and delegation. I also allocate specific times for clinical duties and administrative tasks to ensure both are addressed efficiently. By maintaining clear communication with my team and leveraging their strengths, I can effectively balance both responsibilities without compromising quality.

In a previous role, I had to reduce the clinic's operating hours due to financial constraints. This decision was difficult as it affected both staff and patients. I communicated transparently with everyone, explaining the reasons and outlining the steps we were taking to mitigate the impact. By involving key stakeholders and providing alternative solutions, such as telehealth options, we managed to maintain patient trust and staff morale.