In one instance, a patient was extremely anxious about their upcoming procedure and became confrontational. I remained calm, validated their concerns, and explained the procedure in detail to ease their anxiety. I also involved the physician to provide additional reassurance, which helped the patient feel more at ease and cooperate with the process.

I strictly adhere to HIPAA guidelines by only discussing patient information in secure, private settings and never sharing details outside of authorized personnel. I also ensure that electronic records are accessed only by authorized users and that physical documents are stored securely.

I have extensive experience with EHR systems such as Epic and Cerner, including patient data entry, scheduling appointments, and generating reports. I ensure accuracy and completeness in patient records to maintain high-quality care and compliance with regulations.

I prioritize tasks based on urgency and the needs of the patients. For example, I address immediate patient concerns first, such as administering medications or assisting with procedures, and then handle administrative tasks like updating records or scheduling follow-ups.

I have performed phlebotomy procedures accurately and efficiently, ensuring patient comfort and minimal discomfort. I am skilled in monitoring vitals such as blood pressure, temperature, and pulse, and I document these readings precisely to assist the healthcare team in patient care.