In my previous role, I encountered a client who was resistant to my assistance due to language barriers. I handled this by using visual aids and simple phrases to communicate effectively. I also involved a bilingual colleague to bridge the gap and ensure the client felt understood and supported. This approach not only resolved the immediate issue but also built trust and improved the client's overall experience.

I prioritize tasks based on urgency and the client's needs. For instance, if a client requires immediate medical attention, that takes precedence. I also consider the daily schedule and any appointments. By maintaining clear communication with both clients and supervisors, I ensure that all needs are met efficiently and promptly.

Ensuring client confidentiality is paramount. I adhere strictly to HIPAA guidelines and company policies. I use secure methods for storing and sharing sensitive information and only discuss client matters in private settings. Regular training updates on confidentiality protocols also help me stay vigilant and compliant.

When a client is unhappy, I first listen attentively to understand their concerns fully. I then apologize for any inconvenience and reassure them that their satisfaction is important. I work collaboratively with the client to find a solution or improve the service. Feedback from such situations is invaluable for continuous improvement.

In my last position, I was introduced to a new client management software. I attended training sessions and practiced using the system during my free time. I also sought feedback from colleagues who were more familiar with it. This proactive approach allowed me to quickly adapt and effectively utilize the new technology to enhance client services.