In my previous role, I encountered a client who was dissatisfied with the service delivery. I initiated a detailed review of the service logs and identified a recurring issue in the system. I coordinated with the technical team to address the issue promptly and provided the client with regular updates. This proactive approach not only resolved the issue but also strengthened the client's trust in our services.

I prioritize tasks based on their impact on client satisfaction and deadlines. Using a project management tool, I categorize tasks into urgent, important, and routine. This helps me focus on critical issues first while ensuring routine tasks are managed efficiently. Regular communication with the team ensures alignment and timely completion of tasks.

I believe in setting clear goals and recognizing individual contributions. I conduct regular team meetings to discuss progress, challenges, and achievements. Providing constructive feedback and opportunities for professional growth motivates the team. I also encourage a collaborative environment where team members can learn from each other.

I address conflicts by first understanding the root cause. I encourage open communication and active listening to ensure all parties feel heard. Mediating discussions and finding common ground helps resolve issues amicably. I also document the resolution to prevent future conflicts and maintain a positive working relationship.

In my last position, I noticed a delay in response times to client inquiries. I implemented a ticketing system that prioritized and tracked client requests. This streamlined the process, reduced response times by 30%, and improved client satisfaction scores. The system also provided data for continuous improvement in service delivery.